Support
Email support@beyondparchment.com. Tell us which product you have and what the screen shows, and we will take it from there.
Quick links
Setup guide
Step-by-step first-time setup and fixes for common problems.
FAQ
Wi-Fi, aircraft coverage, photos and other common questions.
Safety and regulatory
Power, mounting and heat notes.
Two things that trip people up
- The display needs a 2.4 GHz Wi-Fi network. If your router is 5 GHz only, turn on its 2.4 GHz band or use a phone hotspot.
- Your phone must join PlaneRadar-Setup first. If it says there is no internet, stay connected anyway.